QSR Country Manager - Zimbabwe

Harare, Harare, Zimbabwe

Full Time

Executive

THE OPPORTUNITY

We are recruiting a Country Manager to join the Hungry Lion team in Zimbabwe. The purpose of this role is to lead and grow the Hungry Lion business in-country by driving operational excellence, ensuring brand standards, and delivering sustainable profitability through effective leadership, financial and market strategies.

DUTIES/ RESPONSIBILITIES

Brand Standards & Customer Experience
- Oversee daily operations to ensure efficiency, quality, and consistency by implementing and monitoring standard operating procedures, food safety standards, and hygiene protocols.
- Ensure brand consistency across all customer touchpoints and champion excellent customer service and guest satisfaction.
- Monitor and respond to customer feedback and market trends.
Stakeholder Relations
- Liaise with head office and regional support teams and manage relationships with licensing, statutory and regulatory bodies.
Market Expansion
- Identify high-potential sites for new outlets and navigate regulatory environments, permits, and compliance.
- Liaise with the Head Office Development team.
Marketing & Local Relevance
- Work with Head Office marketing on campaigns, activations, and digital to adapt to local tastes and culture.
Projects
- General project management, as well as involvement in new store development projects.
Risk & Compliance Oversight
- Identify and mitigate operational, financial, legal, and reputational risks by ensuring full compliance with health, safety, and regulatory requirements.
- Handle crisis situations (e.g. supply disruptions, political unrest) swiftly.
Financial Performance
- Accountable for profit and loss (P&L), track financial performance, margins & unit economics.
People & Culture Leadership
- Drive leadership development, training, and succession planning and ensure compliance with labour laws and HR policies.
Supply Chain & Procurement
- Manage supplier relationships, enforce supply contracts and coordinate logistics.
Repairs & Maintenance
- Oversee repairs and maintenance processes to ensure well-maintained operations and maintain costs within budget.

REQUIREMENTS

8-10 years of food and beverage management experience.
Experience in the key result areas listed.
Hotel management certification or a relevant in-house certification is advantageous.

COMPETENCIES

Strong financial acumen.
Resilience and tenacity.
Strong negotiation skills with a win/win attitude.
Results-oriented.
Fair and just.
Drive and commitment.
Pragmatic problem-solving.
Emotional intelligence.
Ability to work in unstructured environments.
Self-reliant.
Multicultural and interpersonal skills.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Do you have 8 - 10 years of experience in food & beverage management?*

Do you have a hotel management certification or a relevant in-house food and beverage certification?*

Do you have solid experience in the key result areas listed in the advert?*

Have you previously been accountable for tracking financial performance, margins and unit economics?*

Do you currently, or have you ever, worked for Hungry Lion?*

Are you a citizen of Tanzania?*

What is your notice period?*

What is your desired monthly gross pay, before deductions? (only numbers)*

What is your current monthly gross pay, before deductions? (only numbers)*

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

QSR Country Manager - Zimbabwe

Apply for this position

Thanks for visiting our Career Page.

Please review our open positions and apply to the positions that match your qualifications.