Inbound Call Centre Agent (6-month Contract)

Kraaifontein, South Africa

Contracted

Entry Level

ROLE OVERVIEW

The primary role of an Incoming Call Centre Agent is to answer all incoming calls and ensure all callers have the information and assistance needed whilst providing a positive experience of Hungry Lion. The Incoming Call Centre Agent is the ‘face’ of Hungry Lion.

You will be required to work a rotational shift including some weekends and public holidays during our operational hours.

DUTIES/ RESPONSIBILITIES

First point of contact for internal and external customers
All calls to be managed promptly by answering all inbound telephone calls within average handling time
Providing information of all Hungry Lion products, specials, store locations, trading hours etc.
Answer and direct all Head Office calls accurately
Actively identify Head Office vs Store calls to reduce number of store destined calls
Ensuring that calls are transferred to the department or staff member as per laid down processes
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Record all complaints on the CRM tool, Freshdesk
Handle incoming live chats

REQUIREMENTS

Grade 12
Must have at least 6 months - 1 years’ experience in a call centre environment or similar environment
Must be able to travel with ease to our Warehouse in Kraaifontein on a daily basis
Must be willing to work flexible hours over weekends and public holidays
Must have your own reliable transport to travel to and from Kraaifontein Industria the shift rotation is scheduled between the hours of 8am and 8pm (the earliest you can start is 8am and the latest you can knock off is at 8pm)

COMPETENCIES

Excellent customer service, verbal communication, phone skills and a high level of professionalism
Must be able to demonstrate a customer centric approach
The ability to liaise and communicate confidently and professionally with internal and external customers at all levels in multiple countries
Natural aptitude for problem-solving in a timeous manner
Excellent communication skills in English and one other official language
The ability to work under high pressure in a fast-paced environment with numerous tasks handled simultaneously
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Tech savvy

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Do you currently, or have you ever, worked for Hungry Lion?*

Are you a South African citizen and /or legally allowed to work in SA?*

Are you related to anyone or friends or acquaintances with anyone that works for Hungry Lion?*

This is an in-office position based in Kraaifontein. Are you willing and able to travel to and from the Kraaifontein warehouse every day?*

What is your notice period?*

Do you have Grade 12?*

Do have at least 6 months - 1 years’ experience in a call centre environment or similar environment?*

Are you willing to work in a shifted environment, weekends and public holidays included as per a shift roster (8am - 8pm)?*

What is your desired monthly gross pay, before deductions? (only numbers)*

What is your current monthly gross pay, before deductions? (only numbers)*

Do you have your own reliable transport to travel to and from Kraaifontien Industria as we do not provide transport?*

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Inbound Call Centre Agent (6-month Contract)

Apply for this position

Thanks for visiting our Career Page.

Please review our open positions and apply to the positions that match your qualifications.